Frequently Asked Questions
How long will it take to receive my order?
To ensure we have enough time to process orders and still make the mail, orders received by 11:00am EST Monday-Friday are processed and shipped the same day. Orders received after 11:00am EST or while we are closed are processed and shipped the following business day. We are closed for all public holidays. With our free standard shipping, you should receive your order within 3-5 business days. Faster shipping is available. Please note that any shipping costs are non-refundable if you wish to return your order.
What are your hours of operation?
Erich Christopher Designs, LLC is open Monday-Friday from 8:00am-4:00pm (EST). We are closed for all public holidays. Any orders received while we are closed (or after 11:00am EST) will be processed and shipped the following business day.
What size pet tag do I need?
We recommend small tags for pets under 20lbs. and large tags for pets above 20lbs. Click here to see Pet Tag dimensions.
Does your jewelry have a guarantee?
Yes! Our exclusive jewelry is guaranteed against any problems due to workmanship or defects in materials that are not due to wear and tear for 1 full year from the date of original purchase. This warranty does not apply to pieces that have been subjected to abuse or damage due to normal wear.
Do your tags have a guarantee?
Yes! Our Titanium Edition, Stainless Steel, and Brass pet tags are guaranteed (both the engraving and the tag) for the LIFETIME of your pet! If your engraving ever becomes unreadable, the tag ever breaks, corrodes, wears out, or just simply gets lost, we will replace it FREE! You just pay shipping to get it to your door and that's it. . . for LIFE! They are the last tags you’ll ever need to buy!
Please note that as of December 2014, we have discontinued our lifetime guarantee on tungsten tags. Tungsten tags are so expensive to produce that we thought that, rather than charge an arm and a leg for them, we'd offer them for just a bit above our cost, but discontinue their warranty. This way, more people can try out the amazing qualities of our tungsten tags without having to pay so much for it. We will naturally continue to honor the warranty for all tungsten tags purchased before Dec. 1, 2014.
The Aluminum pet tags are an economical way to ID your pet. However, since aluminum is not a durable metal, it does not come with any guarantees.
For more information on our quality, engravings, or guarantees, please visit the About Our Quality.
Why should I purchase a Titanium Edition tag?
Titanium is an exceptionally strong and hard, yet light weight metal. It will not rust, corrode, or tarnish, is hypoallergenic and wears extremely well. Our Titanium Edition tags are so durable that we guarantee the tag and its engraving for the lifetime of your pet! What does that mean? It means that if your Titanium Edition tag ever breaks, rusts, corrodes, or if the engraving ever becomes illegible, we will replace it free. . just pay shipping and that's it! Why waste your time, gas, and money driving around to constantly replace “cheap” tags only to have them break or have the engraving rub off. Our Titanium Edition tags are the last tags you’ll ever need to buy and are simply the World’s Most Durable Tag!
What's so great about a Tungsten Carbide tag?
Are you tired of tags that get all scratched up and stop looking pretty? Our tungsten carbide tags answer that problem with the most scratch-resistant tag ever made! Tungsten Carbide is exceptionally hard (5 times harder than the toughest stainless steel!) and it will not rust, corrode, or tarnish, is hypoallergenic. The best part is that your tag will stay looking like new vastly longer than any other tag made.
Please note that as of December 2014, we have discontinued our lifetime guarantee on these tags. Tungsten tags are so expensive to produce that we thought that, rather than charge an arm and a leg for them, we'd offer them for just a bit above our cost, but discontinue their warranty. This way, more people can try out the amazing qualities of our tungsten tags without having to pay so much for it. We will naturally continue to honor the warranty for all tungsten tags purchased before Dec. 1, 2014.
Where do I enter my coupon code?
Click on "My Cart" located in blue in the upper right-hand portion of the webpage. Just above the total of your cart's contents, you will find a white box labelled "Discount Codes". Enter your code into the box and click "Apply Coupon".
Can my sterling silver tag ever tarnish?
Yes, that can happen. Eventually, all sterling silver will tarnish. This is why we provide you with a polishing cloth to remove the tarnish in the event it ever happens. Just a few quick wipes with the cloth will remove the tarnish and restore your tag’s appearance. It is as simple as that. No chemicals or solutions to deal with. Just a few quick buffs with the polishing cloth is all it will take (you can even use the polishing cloth on your silver jewelry!). However, to help keep tarnishing to a minimum, try to avoid getting the tag wet (i.e. swimming with the tag on or bathing your pet while it is wearing it).
*Titanium Edition Tags: You’ll never have to worry about tarnish with a Titanium Edition tag because titanium does not rust or corrode.
What information should I put on the back of my pet’s tag?
We highly recommend listing your cellphone number first. Most people have their cellphone with or near them at all times and if your pet is lost, it is best to have the quickest, surest way of contacting you listed first. You’ll also be able to be reached if your pet is found while you are out looking for them! Plus, if you ever move, your cellphone number can stay the same negating the need to purchase another pet tag with your new information. If you do not have a cellphone, we recommend using your home phone number and address. Other popular ideas include listing the word “REWARD” on the tag to encourage anyone that may find your pet to aid in their return.
Whereas chip ID numbers and 24/7 lost-pet call centers are novel ideas, they are not practical items to include on a pet tag. What is the point of a 24/7 call center? Provided your pet hasn’t lost their tag with the call center number on it, whoever finds your pet needs to call the center who will then attempt to contact you. Why go through those extra steps instead of having the finder contact you directly on your cell or home phone? After all, if the tag is still attached, your direct contact information might as well be what the finder reads rather than some third party phone number and ID number. As for the microchips, they are an excellent idea in case your pet ever loses their ID tag, gets lost, and eventually is found and taken to some place that can scan them for one. However, since the purpose of the chip is to create a sort of “safe guard” or “backup” against a lost id tag, what is the point in putting the number on the tag in the first place? If the tag is lost, the pet will hopefully be scanned for a microchip, but otherwise their tag would be attached with your contact information and there would be no need to scan them in the first place.
Please remember that the more information you attempt to fit or squeeze onto a tag, the smaller the letters will end up being. Consequently, we have installed character limits to help ensure the legibility of your tag so that no matter who finds your pet, they'll always be able to read your information.
What does "Lay-Flat" design mean?
Our "Lay-Flat" design was done so that your tags will literally "lay-flat" against your pet. Most tags available today are just a tag and a keyring meaning that when they are attached to the collar, the tag hangs sideways. As a jewelry company, when we created our tags this cheap and old-style was unacceptable. Consequently, we've taken extra steps to include a jumpring that is hand-soldered closed to allow the tag to lay flat on your pet's fur! This feature is available (and comes standard) on our sterling silver, titanium, brass, and stainless steel pet tags.
What is your return policy?
Customer satisfaction is our highest priority. If you are unhappy with your purchase, you may return it within 30 days for a full refund. Items must be in new, unused/unworn condition and be accompanied by their receipt. Please note that engraved/personalized items are NOT returnable. If you have any questions, please feel free to call us at (616) 402-5142 or e-mail us at info@TheSterlingPet.com.
Send all returns to:
Erich Christopher Designs, LLC
P.O. Box 273
West Olive, MI 49460
Why do the brass tags have a small stainless steel connector ring?
In case you were wondering, we experimented with various types of small split rings to use as the connector. However, the brass rings were just too soft at that size to hold up to our standards of testing. For the sake of durablity and customer satisfaction, we decided to use a stainless steel connector. This makes for a far superior connection and vastly greater longevity.
I didn't enter the right information on my tag and need to change it. What do I do?
We will engrave your tag exactly as you have ordered it. If we have made an error, please send us an email or give us a call and we will send you a corrected one free of charge. We want you to be 100% satisfied with your pet tag, however, you are responsible for entering the correct information on the order form. If you discover you mis-entered your information or wish to change the text from the way you ordered it, please call or email us immediately in the hopes that we can correct it before your order is processed. Unfortunately, we cannot be responsible for the alterations if your tag has already been engraved. We will do whatever we can to work with you in a reasonable manner to make you happy though. If you have made an error in the information you entered and wish to get a correction, please send us an email at info@TheSterlingPet.com or give us a call at (616) 402-5142. Thank you!